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Privacy Policy for Crank Heaven

Last updated: 31 July 2025
 

At Crank Heaven (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website [www.crankheaven.co.uk] (the "Site"), make a purchase, or interact with us in any way.

1. Who We Are

Crank Heaven is an e-commerce business based in the United Kingdom.
Business address: Crank Heaven, Shrewsbury, SY1, United Kingdom
Email: crankheaven1@gmail.com

We are the data controller of the personal data you provide to us.

2. What Data We Collect

We may collect and process the following personal data:

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  • Identity Data: Name, username, or similar identifier

  • Contact Data: Billing address, delivery address, email address, phone number

  • Account Data: Login details if you create an account

  • Transaction Data: Order details, payments made (we do not store full card details)

  • Technical Data: IP address, browser type, device, operating system, website usage

  • Marketing Preferences: Your preferences in receiving marketing from us

3. How We Use Your Data

We use your personal data to:

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  • Process and deliver your orders

  • Provide customer support

  • Manage your account and preferences

  • Send updates about your order

  • Send marketing communications (with your consent)

  • Improve our website and services

  • Meet legal and regulatory requirements

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:
 

  • Performance of a contract – to fulfil your orders

  • Consent – for email marketing

  • Legal obligations – e.g., tax and accounting records

  • Legitimate interests – e.g., analytics, fraud prevention

5. Sharing Your Data

We may share your personal data with trusted third parties, including:
 

  • Payment Provider – PayPal:
    We use PayPal to process payments securely. Your payment details are handled directly by PayPal and are never stored on our servers.
    You can view PayPal’s Privacy Policy here:
    👉 https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

  • Delivery Partners – Evri and Post Office:
    To deliver your order, we share relevant information such as your name, address, email, and phone number (if provided) with Evri and the Post Office. This is used solely for shipping and tracking purposes.

  • Technical & Hosting Providers:
    We may share data with service providers who help us operate our website, email systems, and analytics tools.

  • Legal or Regulatory Authorities:
    Where required by law, we may disclose your data for legal compliance, fraud prevention, or regulatory purposes.
     

We do not sell or rent your personal data to any third parties.

6. International Transfers

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If we transfer your data outside the UK (e.g. for hosting or email services), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions in line with UK GDPR.

7. Data Retention

We retain your data only for as long as necessary:

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  • Order and transaction records: up to 6 years (for legal and tax compliance)

  • Account data: as long as your account is active

  • Marketing data: until you unsubscribe or withdraw consent

8. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

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  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent (e.g., for marketing)

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk

To exercise your rights, contact us at: crankheaven1@gmail.com

9. Marketing Communications

You may opt in to receive marketing emails from Crank Heaven. You can unsubscribe at any time by:

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We will not send you marketing messages without your consent.

10. Cookies

We use cookies to enhance your experience, provide essential functionality, and collect usage analytics. For full details, please refer to our [Cookie Policy].

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Crank Heaven

📧 Email: crankheaven1@gmail.com
📍 Address: Crank Heaven, Shrewsbury, SY1, United Kingdom

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