Terms and Conditions
Last updated: 31 July 2025
Welcome to Crank Heaven! These Terms and Conditions ("Terms") govern your use of our website, www.crankheaven.co.uk (the "Site"), and any purchases of mountain biking clothing and gear made through it. By accessing or using our Site, you agree to be bound by these Terms.
1. About Us
Crank Heaven is a UK-based online retailer specialising in mountain biking clothing, accessories, and performance gear for riders of all levels.
Contact Details:
📧 crankheaven1@gmail.com
📞 07941 048834
🌐 www.crankheaven.co.uk
2. Use of the Website
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You agree not to use the Site for unlawful or unauthorised purposes.
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We may suspend access for maintenance, upgrades, or in the case of misuse.
3. Orders and Payments
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All orders are subject to availability and order confirmation.
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Prices are in GBP and include VAT where applicable.
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Full payment must be made at checkout using accepted methods (e.g. Visa, Mastercard, PayPal, etc.).
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Once an order is placed, we’ll send a confirmation email and begin processing it.
4. Shipping and Delivery
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Orders are typically dispatched within 1–2 working days.
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UK delivery times range from 2–5 working days, depending on your location
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We are not responsible for delays caused by couriers or customs clearance.
5. Returns and Refunds
If you're not satisfied with your order, you may return unused items within 14 days of receipt for a full refund (excluding original shipping costs), as per UK Consumer Contracts Regulations.
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Items must be unused, unworn, and with original tags.
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Email crankheaven1@gmail.com to request a return.
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Customers are responsible for return shipping unless the item is faulty or incorrect.
6. Product Descriptions
We strive to ensure that all product descriptions, images, sizing guides, and prices are accurate. In the event of an error, we reserve the right to correct it without prior notice.
7. Sizing and Fit
We provide sizing charts to help you find the right fit. Please refer to them before ordering. If you have questions, feel free to contact us for help choosing the right size.
8. Intellectual Property
All content on our Site — including logos, photos, product names, and designs — is the property of Crank Heaven and is protected by UK copyright and intellectual property laws.
9. Privacy and Cookies
Your use of our Site is also governed by our:
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Cookie Policy
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Privacy Policy
These explain how we collect and use your data in compliance with UK GDPR and PECR.
10. Limitation of Liability
Crank Heaven is not liable for:
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Damage or injury from improper use of our clothing or gear;
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Indirect, incidental, or consequential losses;
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Any losses due to events outside our reasonable control.
Always ride safely and use products according to the manufacturer's instructions.
11. Governing Law
These Terms are governed by English law. Any disputes will be handled by the courts of England and Wales.
12. Changes to Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page. Continued use of our Site means you accept the revised Terms.