📦 Shipping Policy
1. Shipping Locations
We currently ship to all locations within the United Kingdom only.
2. Processing Time
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Orders are processed within 1–2 business days (excluding weekends and holidays).
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You will receive a confirmation email with tracking details once your order has been dispatched.
3. Shipping Options & Delivery Times
Note: Local free delivery is only available to postcodes SY1, SY2, and SY3. Delivery is guaranteed within 48 hours of the order being placed.
5. Delivery Issues
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If your order hasn’t arrived within 7 business days, please contact us at crankheaven1@gmail.com.
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Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect address details.
🔁 Return Policy
We want you to love your purchase. If something’s not right, we’re here to help.
1. Eligibility for Returns
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Items must be returned within 14 days of delivery.
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Items must be unworn, unwashed, and in original condition with tags attached.
2. How to Return
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Email us at crankheaven1@gmail.com with your order number and reason for return.
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We will provide a return address and instructions.
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Customers are responsible for return shipping costs unless the item is faulty.
3. Refunds
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Once your return is received and inspected, we’ll notify you and issue a refund to your original payment method.
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Refunds are processed within 5–7 business days after we receive the item.
4. Exchanges
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If you need a different size or colour, please place a new order and return the original item for a refund.